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General Guideline for HiRO Products  Rate it

Which HiRO product is compatible with Windows 7?  Rate it

Modem: 

All our modems are fully compatible with Windows 7 platforms (both 32 & 64-bit variations), with driver built-in already.  If the modem is intended for dial-up connection and/or sending/receiving fax, driver update is not necessary.

If the voicemail function is required, either through the bundled Faxtalk or any other 3rd-party application, please update the driver accordingly through the URLs below:         

Network: 

LAN: H26563, H50015, and H50070 are all compatible with Windows 7 platforms (both 32 & 64-bit variations), with driver built-in already.  Driver update is not necessary. 

Wireless: H50069, H50169, H50170, H50191, H50193, H50194 are all compatible with Windows 7 platforms (both 32 & 64-bit variations).  Driver update is required via CD installation or download from URLs below:         

Presenter: 

All our wireless presenters are compatible with XP, Vista, and Windows 7 platforms (both 32 &   64-bit variations) with driver built-in already ( EXCEPT H50112 with Windows Media Player version 12).  Driver installation is not necessary as Windows will automatically setup the device accordingly.  Due to the revision of several shortcuts within Media Player 12 within Windows Vista or 7 by Microsoft, certain controls on H50113 may not function accordingly.  Controls for presentational purposes remain functional.

My presenter's directional pad and buttons are not working anymore! What should I do?  Rate it


HiRO presenters are working at the frequency of 2.4GHz.  However, there are other devices that work within this frequency as well, such as cellular phone, cordless phone, or even microwave oven.  Therefore, it is possible that the presenter's link with USB transmitter may be interfererd by those neighbors.

 

The sympton of broken link between presenter and USB transmitter is that all the buttons & directional pad are not functional.  However, the laser pointer should still work because this feature does not require any communication with USB transmitter.  Therefore, please follow the steps below:

 

(1) Please refer to the following URL to see if the laser pointer is working or not. 

 

How to activate/deactivate the laser pointer

 

If the laser pointer is working, please go to the 2nd step.  Otherwise, please contact us at service@hiroinc.com

 

(2)Please refer to the following URL to re-establish the link:

 

How to re-establsih the link between presenter & USB transmitter

How to avoid cross-interference between wireless presenters?  Rate it

 
When 2 or more sets of presenters and USB transmitters are working within a confined area, it is higly possible that cross-interference may occur.  The reason is that there is a set of linking code between each presenter and its corresponding USB transmitter.  The out-of-factory setup is all 0s.  When a single set is working obviously cross-interference shall not occur.  However, when there are more, due to the fact that all their codes are 0s, cross-interference can happen easily.  To avoid this situation, please follow the URL below:

How to re-establsih the link between presenter and USB transmitter

Please perform this procedure on each set of presenter and USB transmitter, one set at a time.  This changes the original linking code of all 0s to a randomly generated number.  The presenter can only communicate with USB transmitter when both of them have the same linking code, therefore eliminate any possible cross-interference.

Why does HiRO 802.11n wireless adapter still connect to my wireless N router at only 54Mbps(802.11g mode)?  Rate it


Via 802.11n protocol, Our H50191 is designed to achieve the maximum speed of 300 Mbps, while H50193 & H50194 can get up to 150Mbps. 


Current wireless routers should be designed in “regular” 802.11n mode.  However, please make sure that your 802.11n router is not using the older “draft-N” mode, which sometimes can result in communication problem between wireless network card and router and may result in the connection speed of 54Mbps (802.11g mode).  In addition, due to the router’s MIMO design & the configuration of antenna (it may be running 1x transmit, and 1x receive as there are only 2 antenna shown), it may be more common to see your connection around 150Mbps. 


For either scenario above, you may need to contact your router's manufacturer for more support.


After resolving the issues mentioned above, if the connection speed is still at 54Mbps (802.11g mode), please go into your router setup and change the following security protocols:


1.  Change the security mode from WPA-Personal to WPA- or WPA2-Personal

2.  Change the cipher type from TKIP to TKIP and AES


Save the setup into your router.  You may need to restart the computer afterward.

Modem driver installation would begin but then disappear without any notification?  Rate it


The regular installation begins with double-clicking on setup.exe, then the progress indicator should appear.  Depending on the overall performance of your computer, It is possible that the installation is finished before there is any indication of completion. 

Should this be the case, please go to the following URL to verify whether the modem is installed correctly or not:

How to determine if the modem has been installed successfully

How to enable CallerID on HiRO modem?  Rate it


Below is the procedure to enable CallerID within the bundled Faxtalk 4.7SE application

How to setup CallerID within the bundled Faxtalk 4.7SE

If you are using a 3rd-party application, please contact the supplier for more information.  The AT command for activating CallerID is:

+VCID=1

Online Recommendation for HiRO's USB Modem  Rate it

Where can I download Vista 32/64 modem driver?  Rate it


Vista driver is included in the bundled CD.  For any operation system, if you need to download it separately, please visit the URL below:

HiRO Driver Database


Please choose your model number first, then download the correct driver according to the corresponding Windows.

Low Profile PCI Information  Rate it


The height for low profile bracket is approximately 3.2”. 
The height, size and retention bracket details for Low Profile PCI as developed by Intel and adopted by PCI-SIG are almost identical with those defined by Intel for the Low Profile version of the Communication and Networking Riser (CNR) Specification.  For detailed information, please refer to the URLs below for more information.

http://www.pcisig.com/news_room/faqs#low_profile_pci

http://www.brackets.nl/html/dimensions3.htm

H50113 Exteruanl USB Modem Driver Compatibility Chart  Rate it


Click the Start button and type in Device Manager then hit Enter

Double Click on Modem. Right click on LSI USB 2.0 Soft Modem and go to Properties.

Click on Driver for Driver Ver.

 

If driver is not 2.2.98, pls update the driver or download directly from our site. http://www.hiroinc.com/drivers/H50113/

To update Driver, Simply Right click on LSI USB 2.0 Soft Modem and go to Update Driver Software


HiRO H50113 External USB Modems

 


 

 

 

 

Vista Built-In


Vista Update

Windows 7 Built-In

Windows 7 Update

 

2.1.69


2.1.88

2.2.89.3

2.2.98.0

Phonetray Free

N/A


N/A

OK

OK

Phonetray 2.3 

N/A


OK

N/A

OK

FaxTalk Caller ID (Add +VCID=1) 

OK


OK

OK

OK

FaxTalk Fax 

OK


OK

OK

OK

FaxTalk Voice 

N/A


OK

N/A

OK

Windows Fax (Tools/Fax Settings/ Turn on Receive) 

OK


OK

OK

OK

MoH 179

N/A


OK

N/A

OK

NetZero Internet Connection 

OK


OK

OK

OK

Hiro Modem & Network Products Driver Version  Rate it


Driver Ver.

XP

Vista

Win 7

Win 7

H50003

7.33.00.51

7.60.00.50

7.66.0.0

7.80.5.0

14F1 / 2F00

 

 

 

 

H50006

2.1.65

2.1.81

2.2.89.3

2.2.98.0

11C1 / 0620

 

 

 

 

H50113

2.1.70

2.1.88

2.2.89.3

2.2.98.0

047E / 2892

 

 

 

 

H50159

2.7.1

2.7.1

2.7.1

 

 

 

 

 

 

H50009

5.673.0712.2007

6.105.0713.2007

 

 

H50015

5.713.0121.2009

6.198.1003.2007

 

 

H50069

5.1107.0514.2008

6.1112.0201.2008

 

 

VPI/VCI Configurations for DSL service providers within USA  Rate it

http://www.speedguide.net/read_articles.php?id=2786
http://zoom.custhelp.com/cgi-bin/zoom.cfg/php/enduser/std_adp.php?p_faqid=846

ISP VPI VCI Encapsulation
4DV.Net 0 32 PPPoA VC-MUX
All Tel (1) 0 35 PPPoE LLC
All Tel (2) 0 35 1483 Bridged IP LLC
August.net (1) 0 35 1483 Bridged IP LLC
August.net (2) 8 35 1483 Bridged IP LLC
BellSouth 8 35 PPPoE LLC
CenturyTel (1) 8 35 PPPoE LLC
CenturyTel (2) 8 35 1483 Bridged IP LLC
Coqui.net 0 35 PPPoA LLC
Covad 0 35 PPPoE LLC
Earthlink (1) 0 35 PPPoE LLC
Earthlink (2) 8 35 PPPoE LLC
Earthlink (3) 0 32 PPPoALLC
Embarq 8 35 1483 Bridged IP LLC
GWI 0 35 1483 Bridged IP LLC
QWest (1) 0 32 PPPoALLC
QWest (2) 0 32 PPPoA VC-MUX
QWest (3) 0 32 1483 Bridged IP LLC
SBC (1) 0 35 PPPoE LLC
SBC (2) 0 35 1483 Bridged IP LLC
SBC (3) 8 35 1483 Bridged IP LLC
SouthWestern Bell 0 35 1483 Bridged IP LLC
Sprint (1) 0 35 PPPoALLC
Sprint (2) 8 35 PPPoE LLC
SureWest Communications(1) 0 34 1483 Bridged LLC Snap
SureWest Communications(2) 0 32 PPPoE LLC
SureWest Communications(3) 0 32 PPPoA LLC
Toast.Net 0 35 PPPoE LLC
US West 0 32 PPPoA VC-MUX
Verizon (1) 0 35 PPPoE LLC
Verizon (2) 0 35 1483 Bridged IP LLC
       
 ISP  VPI  VCI  Encapsulation
All Tel (1) 0 35   PPPoE LLC
All Tel (2) 0 35   1483 Bridged IP LLC
AT&T (1) 0 35 PPPoE LLC
AT&T (2) 8 35 1483 Bridged IP LLC
AT&T (3) 0 35 1483 Bridged IP LLC
August.net (1) 8 35   1483 Bridged IP LLC
August.net (2) 0 35   1483 Bridged IP LLC
BellSouth 8 35   PPPoE LLC
Casstle.Net 0 96   1483 Bridged IP LLC
CenturyTel (1) 8 35  PPPoE LLC
CenturyTel (2) 8 35  1483 Bridged IP LLC
Coqui.net 0 35 PPPoA LLC
Covad 0 35  PPPoE LLC
Crocker Communications 0 35 PPPoE LLC
Earthlink (1) 0 35   PPPoE LLC
Earthlink (2) 8 35   PPPoE LLC
Earthlink (3) 8 35  PPPoE VC-MUX
Earthlink (4) 0 32 PPPoA LLC
Eastex 0 100 PPPoA LLC
Embarq 8 35 1483 Bridged IP LLC
4DV.net 0 32 PPPoA VC-MUX
Frontier 0 35 PPPoE LLC
Grande Communications 1 34 PPPoE LLC
GWI 0 35  1483 Bridged IP LLC 
Hotwire 0 35  1483 Bridged IP LLC 
Internet Junction 0 35  1483 Bridged IP LLC 
PVT 0 35  1483 Bridged IP LLC 
Qwest (1) 0 32   PPPoA VC-MUX
Qwest (2) 0 32   PPPoA LLC
Qwest (3) 0 32   PPPoE LLC
Qwest (4) 0 32 1483 Bridged IP LLC
SBC (1) 0 35  PPPoE LLC
SBC (2) 0 35   1483 Bridged IP LLC 
SBC (3) 8 35   1483 Bridged IP LLC 
Socket (1) 8 35 1483 Bridged IP LLC
Socket (2) 0 35 1483 Bridged IP LLC
Socket (3) 0 35 PPPoE LLC
Sonic 0 35 1483 Bridged IP LLC
SouthWestern Bell 0 35 1483 Bridged IP LLC 
Sprint (1) 0 35   PPPoA LLC
Sprint (2) 8 35   PPPoE LLC
SureWest Communications (1) 0 34 1483 Bridged LLC Snap
SureWest Communications (2) 0 32 PPPoE LLC
SureWest Communications (3) 0 32 PPPoA LLC
Toast.Net 0 35 PPPoE LLC
Uniserv 0 33 1483 Bridged IP LLC
US West 0 32 PPPoA VC-MUX
Verizon (1) 0 35   PPPoE LLC
Verizon (2) 0 35   1483 Bridged IP LLC 


HiRO AT Command Reference  Rate it


HiRO AT Command Reference

 %Cn : Enable/Disable Data Compression
 %En : Auto-Retrain control
 &Cn : DCD Control
 &Dn : DTR Option
 &Fn : Recall Factory Profile
 &Gn : Select Guard Tone
 &Jn : Telephone Jack Control
 &Kn : Data Flow Control
 &Qn : Communication (Sync/Async Mode)
 &Rn : RTS/CTS (Hardware) Flow Control
 &Tn : Test Mode
 &V  : View Configuration
 &Wn : Store User Profile
 &Yn : Default User Profile
 )Mn : Cellular Power Level Adjustment
 *Hn : Link Negotiation Speed
 +++ : Escape Sequence
 +MS : Select Modulation
 :En : Compromise Equalizer Setting
 ?   : Read Currently Selected S Register
 @Mn : Initial Cellular Power Level Setting
 \An : Select Maximum MNP Block Size
 \Bn : Transmit Break
 \Gn : Modem to Modem (Software) Flow Control
 \Ln : Select MNP Block/Stream Mode
 \Nn : Protocol Negotiation Selection
 A   : Answer
 A/  : Re-execute Command
 Bn  : CCITT or Bell Selection
 Cn  : Carrier Control
 Dn  : Dial
 En  : Command Echo
 Fn  : Select Modulation
 Hn  : Disconnect (Hang-up)
 In  : Identification
 Ln  : Speaker Volume
 Mn  : Speaker Control
 Nn  : Automode Enable (Automatic Line Speed Detection)
 On  : Return to Online Data Mode
 P   : Set Pulse Dial Default
 Qn  : Result Code On/Off
 Sn  : Select a Specific S Register
 Sn? : Read an S Register
 T   : Set Tone Dial Default
 Vn  : Result Code Format
 Wn  : Negotiation Progress (Connect Message) Control
 Xn  : Extended Result Code
 Yn  : Long Space Disconnect
 Zn  : Modem Reset
 Sn=x  : Write an S Register Value
 &Zn=x : Store Phone Number
                

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MORE INFORMATION
&F0 -- Recall Factory Profile 0.
Factory Profile 0 contains the default values from the modem chipset supplier.
&F1 -- Recall Factory Profile 1.
Factory Profile 1 contains the default values defined by the product manufacturer.
&Jn (Telephone Jack Control)
This command is only included for compatibility and performs no function. The value is written into S-Register 21.
&V (View Configuration)
This command displays the current active configuration, stored user profiles, and the first four stored telephone numbers.
&Wn (Store User Profile)
This command stores the current, active configuration including S- Registers into non-volatile memory as stored user's profile 0 or 1. Storable parameters can be viewed by &V command. Stored parameters can be recalled into active configuration by Zn command or at power on.
&W0 Store active configuration as user's profile 0.

&W1 Store active configuration as user's profile 1.

&Yn (Default User Profile)
This command selects which of two user's profiles will be loaded into the active configuration following Power on Reset.
&Y0 -- Selects power up configuration as user's profile 0.

&Y1 -- Selects power up configuration as user's profile 1.

&Cn (DCD Control)
This command controls the behavior of the DCD (Data Carrier Detect) signal of the internal serial port.
&C0 : DCD is always on.

&C1 : DCD will track the state of the data carrier from the remote modem.

&Dn (DTR Option)
This command controls the modem response to the serial port's Data Terminal Ready (DTR) signal. This command interprets the ON and OFF transitions of the DTR signal from the DTE in accordance with the parameters as defined by n.
E0 : Inhibits the command echo.

E1 : Enables the command echo.

Qn (Result Code On/Off)
Used to enable and disable return results codes to the DTE.
Q0 : Enable the result code.

Q1 : Disable the result code, OK, ERROR or CONNECT message will not be returned.

Vn (Result Code Format)
This command determines the format of the return result code if result codes are enabled.
V0 : Selects result codes in NUMERIC format.

V1 : Selects result codes in WORD format.

The following command controls the modem speaker volume when the speaker is turned on.
L0,1 : Selects low speaker volume.
L2 : Selects medium speaker volume.
L3 : Selects high speaker volume.
Mn : (Speaker Control)
This command selects when the modem speaker will be on or off.
M0 : The speaker is always off.

M1 : Enables the speaker during call establishment, but off after the carrier is detected.

M2 : The speaker is always on.

M3 : Disables the speaker during the dialing period and receiving carrier, but on during answering.

Additional information may be found at the Hayes Web site and the US Robotics Web site. Also, your modem manufacturer may have additional information about AT commands that your modem supports.
http://support.microsoft.com/kb/164660/

How to enable Wake on Ring under Windows XP w/ H50006 H50158  Rate it

Step 01.
Please make sure your BIOS support ACPI suspend type = S3 (STR)
Please make sure your BIOS support PME Event wake up
Step 02. Open Power Options under Control Panel
Step 03. Enable Hibernation
Step 04. Check your modem driver version is 2.1.93.0 for H50006/H50158 PCI Modem
Step 05. Open hyper Terminal, confirm modem driver w/ AT Command ati3
Step 06. Hibernate PC
Step 07. waiting for incoming ring and then PC will wake up 

Copyright (C) 2010 Hiro Inc. All Rights Reserved.
All company and/or product names may be trade names, trademarks and/or registered trademarks of the respective owners with which they
are associated. Features, pricing, availability, and specifications are subject to change without notice.


Hiro Inc.
13617 12th St. Unit C, Chino, CA 91710
Tel: +1 9095958086, Fax: +1 9095958736
mailto: service@hiroinc.com