HiRO Networking products FAQ

H50319 - Device becomes malfunction w/ exclamation mark. Driver version remains no change 2023.43.914.2016  Rate it

Updated: 10/23/2017

Pls download and reinstall the latest driver and the issue will be resolved.

http://www.hiroinc.com/drivers/H50319%20H50320%20H50321%20H50322%20H50323%20H50324%20H50325%20H50326/Win%2010%208.7%208%207%20Ver_2023.56.0502.2017.L.zip


Issues:

Device becomes malfunction w/ exclamation mark. Driver version remains no change 2023.43.914.2016

Cause:

Driver issue, an old driver was reinstalled when a new driver is present.

 

1.            Device is plug n play under Windows 10

3.            Windows update updated driver to 2023.43.914.2016

4.            If user reinstall driver from CD after driver was updated by Windows update to 2023.43.914.2016, device becomes malfunction w/ exclamation mark. Driver version remains no change 2023.43.914.2016

 

Solution:

Manually roll back or reinstall driver to the previous version 2023.23.1030.2015 and then update the driver to the latest one 2023.43.914.2016


 

1.            Device is plug n play under Windows 10

 

  3.            Windows update updated driver to 2023.43.914.2016

 

 4.            If user reinstall driver from CD after driver was updated by Windows update to 2023.43.914.2016, device becomes malfunction w/ exclamation mark. Driver version remains no change 2023.43.914.2016


Why does HiRO 802.11n wireless adapter still connect to my wireless N router at only 54Mbps(802.11g mode)?  Rate it


Via 802.11n protocol, Our H50191 is designed to achieve the maximum speed of 300 Mbps, while H50193 & H50194 can get up to 150Mbps. 


Current wireless routers should be designed in “regular” 802.11n mode.  However, please make sure that your 802.11n router is not using the older “draft-N” mode, which sometimes can result in communication problem between wireless network card and router and may result in the connection speed of 54Mbps (802.11g mode).  In addition, due to the router’s MIMO design & the configuration of antenna (it may be running 1x transmit, and 1x receive as there are only 2 antenna shown), it may be more common to see your connection around 150Mbps. 


For either scenario above, you may need to contact your router's manufacturer for more support.


After resolving the issues mentioned above, if the connection speed is still at 54Mbps (802.11g mode), please go into your router setup and change the following security protocols:


1.  Change the security mode from WPA-Personal to WPA- or WPA2-Personal

2.  Change the cipher type from TKIP to TKIP and AES


Save the setup into your router.  You may need to restart the computer afterward.

Download the latest driver from Realtek DIRECTLY  Rate it

Here is the direct URL:

http://218.210.127.131/downloads/downloadsView.aspx?Langid=1&PNid=21&PFid=48&Level=5&Conn=4&DownTypeID=3&GetDown=false&Downloads=true

In case if the URL above isn't working, please go to www.realtek.com.tw first.  Then, on the top menu please click on Download.

Once you're into the download menu, move your mouse cursor to the left side(orange section), and follow the sequence:

Communications Network ICs -->Wireless LAN ICs-->WLAN NIC-->IEEE 802.11b/g/n Single Chip-->Software (Once you see Software, please left-click on this)

Then you should see whole bunch or chipsets. 

For our H50191, please check RTL8191SU(should be the first one), then click the GO button.
For our H50193/194, please check RTL8188SU instead.

Linux and Mac drivers can also be found there.

How to fix the Windows 7 wireless key ( WiFi Password ) not saving issue.  Rate it

1. Click on the Windows Start Button
2. In “Search programs and files” type “msconfig” This brings up the System Configuration dialog box
3. Go to "Service" Tab
4. Scroll to find your WiFi adapter's service program (Realtek11nSU)
5. Uncheck the box next to this service item (Realtek11nSU)
6. Restart your computer, problem solved.

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All company and/or product names may be trade names, trademarks and/or registered trademarks of the respective owners with which they are associated.
Features, pricing, availability, and specifications are subject to change without notice.


Hiro Inc.
Add: 13617 12th St. Unit C, Chino, CA 91710
Tel: +1 9099021785, Fax: +1 9099021787

Tech Support: +1 9095958086
mailto: service@hiroinc.com

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