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I can't receive fax, what should I do?

Pls open Windows Fax and Scan and check if both of the send/receive options are checked under Tools\Fax Setting\



Other check up
1.       Is the modem connected directly to the USB 2.0 port on your computer?
2.       Are you able to send/receive fax using a regular fax machine and the telephone line?
3.       Are you able to send fax using the modem and the telephone line?

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Hiro Inc.
Add: 13617 12th St. Unit C, Chino, CA 91710
Tel: +1 9099021785, Fax: +1 9099021787

Tech Support: +1 9095958086
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