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HiRO Modem FAQ

How to enable CallerID on H50113  Rate it

H50113 Native driver under Windows 10 8.1 8 7 didn't enable CallerID
Pls install the driver from CD or download from our driver section to enable CallerID. Driver Ver. 2.2.98.0
http://www.hiroinc.com/drivers/H50113/

Pls also turn off driver auto update under Control Panel\System and Security\System\Advanced system settings
Go to Hardware\Device Installation Settings and choose Never install driver software from Windows Update.

To prevent the driver been auto update to the Ver. 2.2.102.0 which didn't enable CallerID function nor Voice function.

The AT command for activating CallerID for H50113 is:
+VCID=1
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Online Recommendation for HiRO's USB Modem  Rate it

HiRO AT Command Reference  Rate it


HiRO AT Command Reference

 %Cn : Enable/Disable Data Compression
 %En : Auto-Retrain control
 &Cn : DCD Control
 &Dn : DTR Option
 &Fn : Recall Factory Profile
 &Gn : Select Guard Tone
 &Jn : Telephone Jack Control
 &Kn : Data Flow Control
 &Qn : Communication (Sync/Async Mode)
 &Rn : RTS/CTS (Hardware) Flow Control
 &Tn : Test Mode
 &V  : View Configuration
 &Wn : Store User Profile
 &Yn : Default User Profile
 )Mn : Cellular Power Level Adjustment
 *Hn : Link Negotiation Speed
 +++ : Escape Sequence
 +MS : Select Modulation
 :En : Compromise Equalizer Setting
 ?   : Read Currently Selected S Register
 @Mn : Initial Cellular Power Level Setting
 \An : Select Maximum MNP Block Size
 \Bn : Transmit Break
 \Gn : Modem to Modem (Software) Flow Control
 \Ln : Select MNP Block/Stream Mode
 \Nn : Protocol Negotiation Selection
 A   : Answer
 A/  : Re-execute Command
 Bn  : CCITT or Bell Selection
 Cn  : Carrier Control
 Dn  : Dial
 En  : Command Echo
 Fn  : Select Modulation
 Hn  : Disconnect (Hang-up)
 In  : Identification
 Ln  : Speaker Volume
 Mn  : Speaker Control
 Nn  : Automode Enable (Automatic Line Speed Detection)
 On  : Return to Online Data Mode
 P   : Set Pulse Dial Default
 Qn  : Result Code On/Off
 Sn  : Select a Specific S Register
 Sn? : Read an S Register
 T   : Set Tone Dial Default
 Vn  : Result Code Format
 Wn  : Negotiation Progress (Connect Message) Control
 Xn  : Extended Result Code
 Yn  : Long Space Disconnect
 Zn  : Modem Reset
 Sn=x  : Write an S Register Value
 &Zn=x : Store Phone Number
                

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MORE INFORMATION
&F0 -- Recall Factory Profile 0.
Factory Profile 0 contains the default values from the modem chipset supplier.
&F1 -- Recall Factory Profile 1.
Factory Profile 1 contains the default values defined by the product manufacturer.
&Jn (Telephone Jack Control)
This command is only included for compatibility and performs no function. The value is written into S-Register 21.
&V (View Configuration)
This command displays the current active configuration, stored user profiles, and the first four stored telephone numbers.
&Wn (Store User Profile)
This command stores the current, active configuration including S- Registers into non-volatile memory as stored user's profile 0 or 1. Storable parameters can be viewed by &V command. Stored parameters can be recalled into active configuration by Zn command or at power on.
&W0 Store active configuration as user's profile 0.

&W1 Store active configuration as user's profile 1.

&Yn (Default User Profile)
This command selects which of two user's profiles will be loaded into the active configuration following Power on Reset.
&Y0 -- Selects power up configuration as user's profile 0.

&Y1 -- Selects power up configuration as user's profile 1.

&Cn (DCD Control)
This command controls the behavior of the DCD (Data Carrier Detect) signal of the internal serial port.
&C0 : DCD is always on.

&C1 : DCD will track the state of the data carrier from the remote modem.

&Dn (DTR Option)
This command controls the modem response to the serial port's Data Terminal Ready (DTR) signal. This command interprets the ON and OFF transitions of the DTR signal from the DTE in accordance with the parameters as defined by n.
E0 : Inhibits the command echo.

E1 : Enables the command echo.

Qn (Result Code On/Off)
Used to enable and disable return results codes to the DTE.
Q0 : Enable the result code.

Q1 : Disable the result code, OK, ERROR or CONNECT message will not be returned.

Vn (Result Code Format)
This command determines the format of the return result code if result codes are enabled.
V0 : Selects result codes in NUMERIC format.

V1 : Selects result codes in WORD format.

The following command controls the modem speaker volume when the speaker is turned on.
L0,1 : Selects low speaker volume.
L2 : Selects medium speaker volume.
L3 : Selects high speaker volume.
Mn : (Speaker Control)
This command selects when the modem speaker will be on or off.
M0 : The speaker is always off.

M1 : Enables the speaker during call establishment, but off after the carrier is detected.

M2 : The speaker is always on.

M3 : Disables the speaker during the dialing period and receiving carrier, but on during answering.

Additional information may be found at the Hayes Web site and the US Robotics Web site. Also, your modem manufacturer may have additional information about AT commands that your modem supports.
http://support.microsoft.com/kb/164660/

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How to enable Wake on Ring under Windows XP w/ H50006 H50158  Rate it

Step 01.
Please make sure your BIOS support ACPI suspend type = S3 (STR)
Please make sure your BIOS support PME Event wake up
Step 02. Open Power Options under Control Panel
Step 03. Enable Hibernation
Step 04. Check your modem driver version is 2.1.93.0 for H50006/H50158 PCI Modem
Step 05. Open hyper Terminal, confirm modem driver w/ AT Command ati3
Step 06. Hibernate PC
Step 07. waiting for incoming ring and then PC will wake up 
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How to enable/disable driver update for Windows 10 8.1 8 7  Rate it

How to enable/disable driver update for Windows 10 8.1 8 7

1. Right-click on Computer and then click on Properties.

2. Click on Advanced system settings.

3. When System Properties opens, click on the Hardware tab.

4. Once in the Hardware tab, click on Device Installation Settings.



5. Once the Device Installation Settings window has appeared, click on the radio button next to No, let me choose what to do.

6. Once No… has been selected, there will be three new options that appear below the previously selected choice. Click on Never install driver software from Windows Update. The check-marked box next to Automatically get the device app and info provided by your device manufacturer can be left checked.

7. Once all the changes have been made, click on Save Changes to save all the settings changed on that screen and then the screen will close.

8. Save Changes

9. Once back to the System Properties window, Click OK to save changes and close out of System Properties.
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Hiro H50113 USB modem is Microsoft Windows Server 2012 Compatible  Rate it


Hiro H50113 USB modem is Microsoft Windows Server 2012 Compatible
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H50113 External USB Modem Driver roll back to 2.2.98 after update to 2.2.102  Rate it

H50113 External USB Modem Driver roll back to 2.2.98 after update to 2.2.102

https://www.youtube.com/watch?v=36kTOEJcZvI

    Open Device Manager (from control panel or right click on Computer then click Manage then double click Device Manager)

    Double click on Modems then right click on the device and choose Update Driver Software

    Click on "Browse my computer for driver software"

    Choose "Let me pick from a list of device drivers on my computer"

    Click "Have disk"

    Click "Browse"

    Select lsimu64v (for Win 10 64-bit) or correspond .inf file from the file folder that you downloaded from http://www.hiroinc.com/drivers/H50113/

    Click "OK"

    You will find only one modem under " Install new modem", click on next

    Installing Driver Software (done)

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Windows Fax and Scan does not function with Windows 8.1  Rate it

First, pls connect the modem to an USB 2.0 port. (Not USB 3.0 since some of the USB 3.0 chipsets are not 100% USB 2.0 backward compatible when using modem)

Win 8.1 FXST30.dll is the problem. Pls download the correct version below and replace it.
You may have to TAKE OWNERSHIP to do so, as this is a system file.



For Win 8.1 32-bit
http://www.hiroinc.com/drivers/Software/FXST30/Win732/FXST30.dll

For Win 8.1 64-bit
http://www.hiroinc.com/drivers/Software/FXST30/Win764/FXST30.dll

The problem, which first surfaced in W8, is caused by a DLL file: FXST30.dll.
To fix the issue, copy the file from a W7 installation or download from http://www.hiroinc.com/drivers/Software/FXST30, then replace the W8/8.1 FXST30.dll with that file. It resides in C:\Windows\System32.

In order to do so you must first "take ownership" (have permission) of the W8/8.1 file. An easy way to achieve that is to download this, which will create a right-click "take ownership" context menu item. Though the site offers this for "Vista" it's good for W8/8.1 as well.
Add "Take Ownership" to Explorer Right-Click Menu in Win 8.1 8 7, http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/

Once the new file is in place, FAX should work normally. Be aware however that if you run the system file checker (SFC), the bad file will be restored, so keep the W7 DLL on hand.
http://www.eightforums.com/general-support/27582-fax-service-broken.html

**Alternative way to resolve the issue, pls connect your H50113 Ext. USB modem to an USB 2.0 port directly. Download the file http://www.hiroinc.com/drivers/Software/FXST30 and paste it to C:\Windows\System32\ folder

In order to do so you must first "take ownership" (have permission) of the W8/8.1 file.
Grant Permissions to everyone.
a. Go to C:\Windows\System32 and then right click on System32 folder and choose properties.
b. Then go to security tab and click on advanced
c. now click on Find Now and choose everyone and click Ok.
d. Then again click Ok and now click on Allow => Full control => Ok.
Copy the downloaded FXST30.dll file and paste it into the System32 folder.
Restart the computer and perform Windows Fax and Scan to test sending and receiving function. read moreread more

Connect H50113 USB modem directly to an USB 2.0 port  Rate it

If you encounter problem using H50113 USB modem, pls avoid connecting it thru an USB hub or to an USB 3.0 port.

Connect H50113 USB modem directly to an USB 2.0 port

Customer using it for Dial Up connection experienced issues that the driver installed correctly, modem query responded that the modem is working properly. However, it dials and connects to ISP but can't provide internet connection. Customer change to an USB 2.0 port and connection is established.

Customer connected modem thru USB hub experienced that the CallerID info is missing, after connected directly to an USB 2.0 port, modem is able to provide corresponded CallerID info when there is a call comes in. read moreread more

Doorking Access Control System with H50113 External USB Modem  Rate it

If you encounter problem using H50113 w/ Doorking Access Control System, pls check if you are using it w/ USB 2.0 port and verify if the modem driver version is 2.2.98.0 under device manager.

If not, pls connect your H50113 modem to an USB 2.0 port and update driver to 2.2.98.0 to see if it helps
http://www.hiroinc.com/articles.php?category_id=4&ap4=2#a92

If it still doesn't work, pls contact Doorking for further questions.

7/7/15 Successfully helping customer Gary L. (501) xxx-xxxx getting Doorking Access Control System working w/ H50113 after update (roll back) driver from Ver. 2.2.102.0 to 2.2.98.0
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Uninstall and Reinstal Windows Fax and Scan  Rate it

Go to the Control Panel and select Programs and features.

On the left side select Turn Windows Features on or off

Scroll down to Print and Document services.

Select the plus sign to expand.

Remove the check from Windows Fax and Scan.

To Reinstall, check the box of Windows Fax and Scan.
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NetZero Dial-Up and Norton Software and Connection Wizard  Rate it

Netzero Dial-Up and Norton Software
http://dl.netzero.net/pub/netzero/bundled/NetZeroHSSetup.exe


Netzero Download the Connection Wizard
http://dl.netzero.net/pub/netzero/nz-cw3.exe

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H50228 Manually Install Driver  Rate it 

Pls download the latest driver
http://www.hiroinc.com/drivers/H50228/

Pls manually install driver by following the instruction below
http://www.hiroinc.com/drivers/H50228/H50228%20Manually%20Install%20Driver.pdf

You can install the driver by following instruments below:
1. Go to Control Panel and open Device Manager.

2. Right click the device you’d like to update driver and select properties.

3. Select Driver tab, then click the Update Driver button.

4. Choose Browse my computer for driver software.

5. Choose Let me pick from a list of device drivers on my computer

6. Click Browse and locate the .inf driver file from the driver folder you extract. Click Open and Next.

7. The driver will be installed.

There is also a video clip guiding you to manually install driver step by step
http://www.hiroinc.com/drivers/H50228/H50228%20Win10%2064-bit%20Dell%20Inspiron%203847%20Manually%20Install%20Driver.mp4
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Setup an account under Windows Fax and Scan  Rate it

To setup an account under Windows Fax and Scan, pls follow the instruction below.

1. Open Windows Fax and Scan

2. Click "Tools"

3. Click "Fax Accounts"


4. Click "Add"


5. Click "Connect to a fax modem"


 

 

6. Click "Next"


 

7. Choose one of the following options


 

8. Account is now added


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I can't receive fax, what should I do?  Rate it

Pls open Windows Fax and Scan and check if both of the send/receive options are checked under Tools\Fax Setting\



Other check up
1.       Is the modem connected directly to the USB 2.0 port on your computer?
2.       Are you able to send/receive fax using a regular fax machine and the telephone line?
3.       Are you able to send fax using the modem and the telephone line?
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